At HAGE, we understand that talking to a human being is important. We work hard so that there is always a person at the end of the telephone that can help. We want customers to know that our job is to put you first.
We offer reasonable rates, a fast response, all backed up with the knowledge needed to solve all your problems in professional manner. All our engineers are MCP qualified, specializing in networking services and Microsoft support.
We offer an initial consultancy with one of our senior support staff which gives you the chance to discuss face to face all your IT support requirements and help us work with you to tailor a support solution that meets your needs.
You can choose one of two support tracks depending upon your support requirements:
Our contract support option is suitable for those who prefer to have the peace of mind, that having paid one annual fee, they will receive a priority support service based on their individual written contract needs.
Another support option is suitable for those who do not foresee an ongoing support requirement and feel that it will be more cost effective to call on our support team on an as and when basis. This is ideal if you think your support needs will be minimal.
Helpdesk
Our technical team provides a remote helpdesk service that can be contacted via telephone or e-Mail in order to resolve almost any problem you might have. A member of our technical team will analyze, diagnose and if possible resolve your issue over the phone or otherwise arrange a site visit by an engineer.
Internet-Based Remote Control
HAGE online support utilizes a Web-based screen sharing application that allows us to support you by remotely viewing and controlling your computers. This application means a member of our technical team can instantly act as though they were sitting at one of your computers and resolving many problems that involve application or operating system settings. Again, your downtime and cost is minimized via this service.
Above all else, we actually care.
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